alash’uNo

I admit I’m a bit late in publishing this scandal involving the PLDT call center agent who was caught cursing a customer on tape. It has spawned into a viral case which prompted the blogosphere and other related social-networking services to capitalize on the heat of the scandal. It was uploaded in 2006 and made more than 200,000 hits and almost two hundred ratings, but nevertheless still important for those considering a service from PLDT. I certainly feel the weight of this being a customer of PLDT myself. Take note that I am dissatisfied myself and I feel betrayed by this ISP giant if I may say. You can read here my past tech rant on PLDT myDSL. PLDT certainly employs a lousy customer service and ill-equipped agents at worst.

I do not condone how the customer bullied, cursed and belittled the agent. It was wrong and downright unprofessional. It is a social and moral decay of sorts for any person to treat anybody like that. As we say, “Your right as a person stops when the rights of others begin.” The person over the phone is not a machine nor a dog - whom you can lash with shame and be stripped of dignity. However, the agent involved made the worst out of that scenario. I was a call center employee before and I knew the task and the weight of the load it carries to satisfy the needs of an irate customer. Had the agent taken control of the situation and not let her emotions cloud her judgment, it couldn’t have gone the way it went. Muting your microphone while you curse back the customer is never an option.

It is what we call “Customer Service”, not customer disservice. We must bring not our emotions over the very job which we took an oath to provide with utmost responsibility. It is a moral obligation of a CSR to assure the customer how the company is doing its best to provide quality service and meet the very needs they pay for. The bad thing here in our country, bureaucracy and personal upliftment is higher in priority than selfless customer service. It is a social norm like a lingering cancer that must be eradicated so that we as a nation can progress.

The damage has been done and nobody can stop it from spreading. May this somehow alarm the PLDT execs of how weak their customer service is, as perceived by the general public. This is a reflection of a rotten bureaucracy. Reforms should be made to ensure the quality of service provided. Do not take your customers for granted, unless you intend of losing them.

http://nackvision.com/talk/showthread.php?t=1778

nI know you’re wondering right now why is it my topic like that? Do you really want to know? Well guess what homie.. Ive made it!!!! I just graduated last April 16 and its really cool!!! lol !!! Although I didn’t make it on top but at least I’ve made it!!! Its all done, finished, fin, end…..While I was walking on the stage that time, I felt relieved and contented. My heart starts to  pump too fast, my hands and my knees were both shaking, I was really nervous but excited…. Toinkz!! yoko n nga.. nosebleed n ko kakaenglish!!! wehehehehehehehehehe!!!!!!! Pro sa totoo lng, msyang msyang tlga ko dhil nktpos n rn ako. Nung bata p ko, sbi ko s srili ko 1 day magsusuot din ako ng itim n toga. Lalakad ako sa stage ng taas noo at maipagmamalaki ng parents ko. Ngaun nga, ntupad ko n rin. Salamat sa mga taong laging nkasuporta s akin. Parang kelan lng nung nagkaroon ako ng kaisa isang bagsak n subject, parang kelan lng nung takot n takot ako sa logic professor ko .Nagseryoso sa studies nung 1st yr second sem gang 2nd yr 1st sem, pro dhil nga s likas akong tamad, kagaya n rin ako ng tipikal n estudyante, asaness sa assignments ng iba….Parang kailan lng nung ngdefense ako ng principles of marketing nung second yr, gmwa ng TQM Plan, ngsummer class para sa Marketing Plan ng Binalot, gmwa ng limang case study n di ko rin naidefend kc sinuwerte dw ako (kung matatawag ung swerte…) nkipagsagutan sa kabarkada ko sa lobby dhil sa feasibility study, nag-ikot sa buong makati para mkahnap ng gas tank, naiyak dhil s strama, nphiya s klase dhil palpak ang printing ng strama papers, ngdefense sa international business khit wla kong idea sa papers n un ( kc sa strama ako lagi nkatutok!) Nag-abono sa pagpapaprint, nangutang s katropa ko n gang ngaun di ko pa rin nababayaran (peace khelot!! hehehe), nangopya, nangodigo, ginawang sulatan ng kodigo ang desk ko everytime n my prelim, midterm or quizzess. Humarap s madugong RIS lol!!! Nag-ojt sa isng bangko. Natkot sa manager ng pinag-ojthan ko. Nkipagbati saken ang katropa ko. Inayos lhat ng requirements. Nkita ang name ko sa final list of candidates for graduation. Naluha…. Natuwa….Nagpasalamat sa mga taong naging parte ng buhay ko bilang isang estudyante.. Sa inyo… MARAMING SALAMAT.. SA MGA PROFESSORS KO DATI.. SALAMAT.. SA MGA NAGING KAKLASE KO AT KAIBIGAN.. MARAMING SALAMAT… SA AKING MGA MAGULANG AT SA ITAAS NA NAGTAGUYOD SAKIN PARA MAKATAPOS AT GINAGABAYAN AKO LAGI.. MARAMING MARAMING SALAMAT..

kaibigan… sa muli nating pagkikita… (wave) (o_O) \m/

skit ng ulo ko ngaun ah.. gwabe prang binibiyak eh.. hahahaha!!!! well anyway eto n nman ako gumagwa n nman ng sriling kwento kong mukang wla nmang wenta.. hehehehe!! hmmm….di ko tlga alm wat ipopost ko ngaun d2 s blog ko, syang ang 1 hour rent ko kung di p ko ggwa ng thoughts ko 4 2day…malapit  lapit n rn akong mtpos s aking misyon… mukang mkakapagpahinga n ko.. (err.. ano nga ung misyon ko?? nyahahahahaha!!!) oist d p ko mamamatay ah unless n lng kunin nio sakin palayo ang cp ko .. hehehehehe… hayy… dami png pasakalye itotodo ko n nga… my gnwa ako nung last last week yta… (di ko n maremembr ung exact d8) as in super nkkhiya tlga.. dala ng mtinding kalacngan at katangahn ay my napulot akong aral… hahahahaha! (ano kya un?) sbhin n lng ntin n npatunganga at nwala s srili ang taong sangkot, dilat ang mga mata at nakanganga p s sobrang pagkabigla (imaginin mo n lng ha? hehehehe) aun… the end.

(oo nga, pootek nga!)

hayy.. its been a while since i last open my frndstr, grabe super bc ako ngaun…almost everyday nsa labas ako…ngaun lng ako nagkatym ulet maopen ang account ko, actually hbang tinatype ko ang msg kong ito ryt nw kauuwi ko lng gling s company n pinag-oojt-han ko.pag-uwi ko sa haws ni2 bka ma2log n ko ng maaga kc lagi n kong pgod, pano p kya pg nagwork n tlga ko noh?well anyway im so excited ng grumadw8, finally aftr a long 4 yrs ng pagttyaga this is it n tlga!!!! hahahahahahaha!!!! last monday nagpictorial n kmi 4 my toga pic, ano kya itsura ko dun?? hmmm…..malapit n rin.. ilang months n lng eexit n rin ako sa feu ng my diploma.. msya tlga ko kya khit stress out ako paguwi aus n dn as long as makakatpos n ko…

Hi im back agen… la lng… hayyy… sembreak n!!! sa wakas phinga n rin…wahahahahahaha!!! nga pla my song pla ako d2… kyo n magcritisize why did i post this song… kau ng bhla umintindi…if nakuha u n gud 4 u if not sori..tagos ako d2… para akong binato ng lata sa ulo at nagkaBUKOL..hehehehe!! LOL
well, hope u lyk this one….

:Head over feet"

I had no choice, but to hear you
You stated your case time and again
I thought about it

You treat me like I’m princess
I’m not used of liking that
You ask how my day was

Chorus:
You’ve already won me over in spite of me
And don’t be alarmed if I fall head over feet
And don’t be surprise if I love you
For all that you are
I couldn’t help it, it’s all your fault

Your love is thick and it swallowed me whole
You’re so much braver than I gave you credit for
That’s not lip service

(Repeat Chorus)

You are the bearer of unconditional things
You held your breath and the door for me
Thanks for your patience

You’re the best listener that ive ever met
You’re my bestfriend
Bestfriend with benefits
What took me so long

Ive never felt this healthy before
Ive never wanted something rational
I am aware now
I am aware now..

(Repeat chorus)

parang ang lungkot ng buhay ko this past few days, why?? secret… hehehehe!! nakakalungkot lng isipin n sa tagal n nming pagsasama-sama eh aabot p kmi sa ganitong sitwasyon. (ano b kc un?…hmm.. secret p rin… hehehe!! well time will tell if maaus p toh..) wala lng gusto ko lng ishare…this song is dedicated to my frnds out there… at sa mga taong involve… hope you like this one…

Awit ng Barkada
(By Apo hiking society)

Nakasimangot ka na lang palagi
Parang ikaw lang ang nagmamay-ari
Ng lahat ng sama ng loob
Pagmumukha mo ay hindi maipinta
Nakalimutan mo na bang tumawa?
Eh, sumasayad na ang baba mo sa lupa

Chorus:
Kahit sino pa man ang may kagagawan ng iyong pagkabigo
Ay isipin na lng na ang buhay
Kung minsan ay nagbibiro
Nanadirito kami ang barkada mong tunay aawit sayo
Sa lungkot at ligaya
Hirap at ginhawa
Kami’y, kasama mo
O ikaw naman

Kung sa pagibig may pinag-awayan
Kung salapi ay wag ng pag-usapan
Tayo’y di nagbibilangan
Kung ang problema mo’y magkatambakan
Ang utang ay di n mabayaran
Lahat ng bagay ay nadadaan, sa usapan

repeat Chorus

Kasama mo
Kasama mo
Kasama mo

hay…..feasib ko na… puyatan na naman toh…sasakit n nman ang ulo ko nito… puro analysis, puro computations… di bale next year magsusuot n rin ako ng toga…(daw? hopefully yes) Every morning same rituals n lng.. gigicng ng maaga, pag my quiz review, pag walang pasok my meeting p rin… hirap ng buhay college talaga… pero sabi ko sa sarili ko kung talagang my pangarap ako sa buhay titiisin ko n…wala lng… basta nagicng n lng ako ng umagang to n gusto kong magshare ng thoughts ko 2day…hehe!